Contact
Who you are contracting with, where to send what, and when to expect an answer.
The company behind VectorLingo
VectorLingo is a product of Thames Translation Group Ltd, a company registered in England and Wales.
- Company number — 09668305
- Registered office— 86-90 Paul Street, London, EC2A 4NE, United Kingdom
The registered office is our address for formal correspondence at Companies House. It is not a staffed office and there is nobody there to receive a visit — please use email.
Where to send what
- support@vectorlingo.com — product help, bugs, billing questions, and anything about your account. Signed-in users can also use the support button inside the app, which attaches the page you were on.
- privacy@vectorlingo.com — data protection questions, subject access requests, and requests for the full sub-processor list. See our Privacy Policy and security page.
- legal@vectorlingo.com — contractual matters, including our Terms of Service and our Data Processing Agreement.
When to expect a reply
Two different figures, and it matters which is which:
- Our contractual commitment is to respond to support requests within two business days. That is the promise in the Terms of Service, and it is what you can hold us to.
- Our operational aimis faster: we reply within 4 business hours, 09:00–18:00 UK time. This is what we tell people inside the app when they send a support request. It is how we work, not a service level we are contractually offering.